At chloed, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

  • Name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment details (processed securely via third-party providers)
  • Order history
  • Device information (IP address, browser type, cookies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security
  • Send marketing emails (only if you opt in)

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Payment processors (for secure transactions)
  • Shipping carriers (to deliver your order)
  • Service providers that help operate our business

All third parties are required to protect your information.

4. Cookies and Tracking Technologies

We use cookies to:

  • Improve your browsing experience
  • Analyze website traffic
  • Remember your preferences

You can disable cookies in your browser settings.

5. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise your rights, contact us at contact@chloed.shop.

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

chloed
55 Harbord St, London SW6 6PL, United Kingdom
Phone: +44 7490 907571
Email: contact@chloed.shop