At chloed, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

2. Free Returns

We offer free returns within the 30-day period.

3. How to Start a Return

To initiate a return, please contact us at:
Email: contact@chloed.shop
Phone: +44 7490 907571

Once your return is approved, we will provide instructions on how to send your item back.

4. Refunds

After we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Refunds are typically issued within 5–10 business days

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect items received

If you need an exchange, contact us at contact@chloed.shop.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Perishable goods
  • Personal care items (if opened)
  • Gift cards
  • Final sale items

7. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product. We will resolve the issue as quickly as possible.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card provider
  • Then contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

9. Contact Information

For any questions regarding returns or refunds:

chloed
55 Harbord St, London SW6 6PL, United Kingdom
Email: contact@chloed.shop
Phone: +44 7490 907571