At chloed, we are committed to delivering your orders quickly, safely, and efficiently.

1. Shipping Coverage
We currently ship to addresses within the United Kingdom only.

2. Shipping Fees
All orders qualify for free standard shipping within the UK. There are no hidden fees or additional shipping charges.

3. Processing Time

  • Orders are typically processed within 1–2 business days.

  • Processing times may be extended during peak seasons, sales, or holidays.

  • Orders placed after business hours, on weekends, or on public holidays will be processed the next working day.

4. Delivery Time

  • Estimated delivery time is 3–4 business days after your order has been processed.

  • Delivery times are estimates and not guaranteed.

5. Order Tracking
Once your order has been shipped, you may receive a confirmation email with tracking details (if available), allowing you to monitor your delivery status.

6. Incorrect Address
Please ensure that your shipping address is accurate at checkout.

  • We are not responsible for orders delivered to incorrectly provided addresses.

  • If you notice an error, contact us immediately at contact@chloed.shop.

7. Delays and Exceptions
While we do our best to ensure timely delivery, delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • High order volumes

  • Public holidays

chloed is not liable for delays caused by external factors beyond our control.

8. Lost or Missing Packages
If your order has not arrived within the expected timeframe:

  • Please contact us within 7 days of the expected delivery date.

  • We will investigate with the carrier and assist you in resolving the issue.

9. Damaged Items in Transit
If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged item(s) and packaging

  • We will arrange a replacement or refund

10. Contact Information
For any shipping-related inquiries, please contact us:
Email: contact@chloed.shop
Phone: +44 7490907571